Contact Us

We love hearing from you – please get in touch. You can give us a call and one of our team will be on hand to help. Or simply fill in the form below and we will get back to you as soon as we can. Got a question? You might find the answer in our commonly asked questions section below!

Message us or call us on 0845 372 6004

Message us below or call us on 0845 372 6004

Common FAQs

Is it ok to feed complementary pet food?

Encore complementary pet foods are perfectly safe to feed with Encore complete cat or dog food as part of a balanced diet. Like humans, cats and dogs have a recommended daily intake of vitamins, minerals, fats and proteins. Many other pet food brands add a vitamin pack to their food in order to meet the regulations for a complete food – these can affect the palatability of wet foods.

At Encore, we prefer your pets to receive 100% of the natural meat goodness of the high quality ingredients we use in our tins, pots and pouches. Why not try Encore complete dry foods, they are GRAIN FREE and contain up to 80% chicken as well as an active probiotic or prebiotic. Encore complete pate is made with fresh natural ingredients including beef, chicken and lamb. Encore complementary foods – can be fed with Encore complete cat or dog foods for a balanced diet. Please remember to check the feeding guide and adjust the level of dry food if you are feeding with wet food to avoid your pet gaining weight.

Is it ok to have no carbohydrates in cat food?

It is not possible for cats to have a carbohydrate-free diet. Cats and dogs get some carbohydrate from protein (gluconeogenesis) so that they have glucose and other sugars for important functions, such as energy for the brain. Carbohydrate in the form of fibre is also important for gut health – both for prebiotic functions (e.g. oligosaccharides and bulk volume) to allow gut contents to move and avoid constipation.

Is there any taurine in Encore wet food?

Encore pouches, pots and tins have a high meat content, which is why Encore is also rich in taurine. Taurine is an amino acid essential for the proper function of the heart and for eye health. It occurs naturally at high levels in muscle tissue in the chicken breasts, tuna, sardine and mackerel fillet that we use in our recipes.

In many other pet food brands, the level of natural taurine can be very low. They need to add synthetic taurine to their food to meet the minimum standard required by a cat. Independent scientific tests have shown that Encore Fish in broth varieties more than exceed the daily requirement of taurine for cats, and provide it in a natural form. Cats require a high level of taurine for healthy body functions, yet have limited enzymes which can produce it from other amino acids such as methionine and cysteine.

If taurine is deficient, retinal degeneration, reproductive failure, abnormal kitten development and a heart condition called dilated cardiomyopathy can occur. Cats need a balanced diet rich in taurine.

Does Encore use salt in cat food

Yes. We add just the right amount of salt to keep pets healthy. Our dry food has 1.134% – to be precise. Too much salt is bad for your cat but too little salt can lead to muscle cramps, dizziness, or even fatal, neurological problems.

Drinking too much water with insufficient salt intake can also put your cat at risk. Sodium is one of the key elements in salt and is one of the primary electrolytes in the body (the other two are potassium and calcium). Salt can also contain many beneficial minerals including magnesium, iodine, and over 21 essential and 30 accessory minerals beneficial to a cat health.

Why do you make real meat pet food?

Cats are carnivores by nature and need a diet that contains animal protein to thrive and stay healthy. Us humans can metabolise protein from cereals, but cats find animal protein easier to digest. Proteins are made up of amino acids, which are the building blocks of health and development. They are vital for all aspects of growth, development and keeping the immune system healthy.

Cats need 22 amino acids only 11 of which they can synthesise themselves. The remaining essential amino acids must come from their food otherwise health problems can occur. That’s what Encore natural wet foods up to 75% real meat and Encore complete dry foods have 80% animal protein, to help you keep your pet healthy for longer.

Why are Encore Complete portions smaller than other brands?

Encore Complete is highly digestible and is concentrated goodness for your pet. So all of your pet’s nutritional needs will be met with less food. Another plus, they will produce smaller, firmer and darker stools with less offensive odour – much easier to pick up.

Why is Encore wet cat food made in Thailand?

Each Encore natural pet food recipe follows a strict quality specification and all of the ingredients can be traced from source through the manufacturing process. We partner with a number of specialist suppliers in the UK, France, Austria, Spain, Thailand, Australia and the USA.

Our partner in Thailand is one of the largest suppliers of canned tuna and prepared chicken in the world. Selected because it is a human food supplier which has been awarded grade A by the British Retail Food Consortium in Food Safety. This is acknowledged around the world as the gold standard in producing human food, and we are one of the very few companies which has this standard for our pet food.

Our chickens come from carefully selected farms which have been chosen for their high welfare standards. Raised in barns, they are allowed to grow for twice as long as standard UK chickens and have four times as much room to roam. All of our tuna is endorsed by the Earth Island Institute in the USA – we only catch sustainable species using dolphin-friendly fishing methods.
Encore is a natural pet food that exceeds the criteria for product inclusion and packaging declarations as outlined in the guidelines of both FEDIAF, AAFCO and PFIAA regulatory authorities for Europe, USA and Australia.

Message us


We’d love to hear from you – just fill in the form below and a member of the Encore team will get back to you as soon as they can. Or call us on 0845 372 6004.


*If your message is regarding an Encore product that you have bought, please provide the following information in your message: name of product, where it was purchased, best before and batch number (this can be found on the bottom or back of tin/pack) this will ensure that the team can answer your query as quickly as possible.


Your message has been sent

Your message has been successfully sent. A member of our team will be in touch.

Message sent

All fields required